Support

Bryka Support is available 24/7. The support staff works in 3 shifts per day making it certain that the clients issues are resolved in a 24 hrs cycle. Each Client receives a Identification Number called BWWID and communicates all issues to Bryka using this ID. Support is available on  Project Status, Project Implementation, User Training, Bugs, Delivery Schedules, Communication, Queries etc.   

Support is available via

• Bryka Web World (Online Support).
   
  • E-mail notifications
  • Personalized
  • Allows for better communication between users and support reps: users can view progress on Tasks/Issues/Bugs and submit additional information
  • Built-in Reporting to keep track of which departments are making requests, and what types of problems are being reported
  • Easily customizable to fit your needs
  • Built-in Knowledge Base
  • Change Tracking
  • Faster resolution cycle
• Phone
  All relevant contact details are mailed to the client from the time the analysis starts.
• Emails
  24 Hrs resolution/response time./
• Ground (Site) Team
  Bryka Staff at Clients Site can be utilized for support help anytime. We appreciate clients informing us in advance of any such activity.